Holroyd Hospital Risk Program Case Study

Case Study

Engagement Overview

An active hospital environment demands security that is reliable, professional, and always available, without disruption to patient care or staff operations.

Client

Holroyd Hospital

Industry

Healthcare

Services Provided

Mobile Security Patrols, Back-to-Base Monitoring, Incident Reporting

Location

New South Wales, Australia

Holroyd Hospital required a security provider capable of delivering consistent, professional services across an active healthcare facility. The engagement demanded clear communication channels, detailed incident reporting, and the ability to respond rapidly when support was required, without compromising the environment of care.

Barrick Group was engaged to provide ongoing mobile security patrols and back-to-base monitoring, ensuring the safety of patients, staff, and assets 24 hours a day.

The Challenge

Healthcare security must operate silently in the background, visible enough to deter incidents, professional enough to never disrupt clinical care.

24/7 Coverage

The hospital operates around the clock. Security services needed to match that availability without gaps or delays.

Clear Communication

Hospital management required consistent, professional communication, not just incident response, but proactive updates and structured reporting.

Detailed Reporting

Weekly reports needed to be clear, concise, and genuinely useful for hospital leadership, not generic summaries.

Rapid Response

When support was required, day or night, the security provider needed to be available and responsive without escalation delays.

Professionalism

Security personnel needed to operate at the standard expected of a healthcare environment, professional conduct, appropriate presentation, and patient-aware behaviour.

Operational Continuity

Any security issue needed to be resolved or escalated rapidly, with minimal impact on hospital operations and patient care.

The Barrick Solution

Barrick Group deployed a tailored security program combining mobile patrols, back-to-base monitoring, and structured weekly reporting.

Mobile Security Patrols

Licensed security officers conducted scheduled and randomised vehicle patrols of the hospital precinct, providing deterrence and rapid on-site response capability.

Back-to-Base Monitoring

Real-time monitoring ensured alarms and security events were assessed and actioned immediately, 24 hours a day, 7 days a week.

Structured Weekly Reports

Barrick produced clear, concise weekly security reports summarising patrol activity, incidents, and observations, providing hospital leadership with genuine operational visibility.

Dedicated Point of Contact

Hospital management had direct access to a Barrick account manager, ensuring queries and support requests were addressed promptly and professionally.

24/7 Support Line

Barrick's 1300 102 201 hotline provided round-the-clock access to operational support, ensuring the hospital was never left waiting when an issue arose.

Healthcare-Trained Officers

Security personnel were briefed on healthcare environment requirements, patient privacy, clinical area protocols, and de-escalation priorities.

Outcomes

The Barrick program delivered measurable improvements in security reliability, communication quality, and management confidence.

Consistent 24/7 security coverage maintained across the hospital precinct without service gaps.
Professional, structured weekly reporting gave hospital leadership clear, actionable visibility of security activity.
Rapid response capability ensured incidents were addressed promptly, protecting staff, patients, and assets.
Communication quality described by hospital leadership as “consistent and professional at all times.”
Barrick’s availability outside business hours meant the hospital always had support when it was needed most.

“

Barrick Group are a reliable and professional security company who provide reassurance for our company. The communication back to our business is consistent and professional at all times. The company has always been available when support is required for our business. The weekly reports and follow up are clear and concise and of assistance when and as needed. I would indeed highly recommend the company.

Leane Ongley

Hospital Director, Holroyd Hospital

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